I try to recycle as much as I can. It’s spring cleaning time here in my office and I found several laser-toner cartridges in a storage cabinet. They were all for printers that I replaced many moons ago. So I called a Cartridge World store in Cleveland, Ohio (Kamm’s Plaza, to be exact) and asked if they would take them. Katrina, who answered the phone said, sure, they’d take them off my hands.
To make a long story short, after my drop-off today I realized that this Cartridge World location has always given me professional, prompt and friendly service during my visits over the years.
And I’m also reminded that ( no matter how effective a business is at social media and online marketing), particularly for brick-and-mortar retailers dealing face-to-face with customers, success comes down to consistently providing excellent customer service… That’s what customers remember.
Thanks for the reminders, Katrina.